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Terms of Use
 

  The goal of this web site is to provide access to the widest selection of Iranian Rare Books to the largest group of people possible. To insure a safe, no offensive environment for all of our users, we have established our Terms of Use. It spells out what you can expect from us and what we expect from you. By accessing any areas of this web site, customers agree to be legally bound and to abide by the terms set below.
  • Generals: 
  • Customer agrees to use this site only for lawful purposes. We don't sell unlawful, harmful, threatening, defamatory, vulgar, obscene, sexually, profane, hateful, racially Titles and any of these kinds of orders will be disregard. 
  • Some of the books are used and their Qualities are not the same as an  unused book. We will inform you after receiving your orders about quality of the title you need.
  • The Prices and availabilities may be changed. Our Customer Service Department will inform customer upon receive the order.
  • The Supporting after the sale for Multimedia CDs, are only available through the Producer Company. We can not test the CD before selling. They have been tested by their Company. Most of the CDs we are selling, are prepared by famous Companies.
  • Some of the items (Gifts and Electronics), are only available for delivery to Iran. This matter has been mentioned on the details of the item. We are able to deliver any of these kind of items to your members or family in Iran. Please attention to this matter.  
  • Our products are shipped insured, and packaged very carefully. But some times, during transportation members of post office in other countries made the parcels damage. We have not any responsibility about this and can not be responsible for the arrival of the package.
  • We can ship to other countries, if the payment is made within US dollar, Canadian dollar, England Pound or EURO to our account in advance. We want to ask you to Please contact us before submitting any payments. This way you are assured of the availability and your exact cost and expectations.
  • We can not exchange an item after the sale. If there is a problem with your order please contact us before payment.
  • If the customer cancels the order after it is prepared and sent, the customer should return the parcel(s) safe and sound. After receiving them back, we will deducted 45% of the initial payment and return the balance to the customer.
  • If the customer cancels the order after it is prepared and sent, the maximum time for cancelation of the order should not be more than 4 months. 
  • For items that cost more than $100.00 , we suggest DHL, TNT, Globex or Kara Express postages. Because, they are much safer than Registered Air Mail. Otherwise, if there is a problem with receiving these kind of items, customer should accept the terms. (Please see the next Section).

  • Shipping / Delivery Time / Packaging:

    You are able to know all about Shipping by Click Here but, following are some brief descriptions:
    There are four methods for sending the orders: 
    1- Via Registered Air Mail. (Shipping charge will be calculated after placing order by customer)
    2- Via Ground Shipping (It's Not Recommended at All).
    3- Via DHL,
    TNT, Globex or Kara Express Postage. (Customer should accept the price)
    4- Via Air Freight Shipping (This method is only available for Mass orders and usually it's Free of charge)
  • Registered Air Mail: Most of the orders are sent via this method. After receiving the payment, we will send the customer’s order. The delivery time is not exactly clear. We have some orders that reach to customer in only one week! But, it usually takes around 15-25 days. There is a problem if it takes more than 5 weeks via Registered Air Mail. The DHL, TNT, Globex or Kara Express Shipping are much safer than Registered Air Mail. They take around 3-7 work days. Customer can track the shipment via Internet.
  • Customers satisfaction is first for us therefore we have decided to accept the important part of the shipping charges of each order for sending via Registered Air Mail. Of course, customer is to accept the shipping charge for some heavy items. It has been mentioned on the details of the item.
  • Shipping charges will be calculated after placing order by customer. Our Customer Service Department will email the final invoice include shipping charge to customer.
  • We pay the important part of the shipping charges of each order. So, once again we check the address with the customer before dispatching it. If it is sent back because of the wrong address, we will charge the customer for resending.
  • We are packaging and warping the orders very well. When customers are receiving their orders, they should sign an Advance receipt that is on the parcels. The Shipped orders via Registered Air Mail which are more than 2 Kilograms are Packed by "M" Parcels.
  • We normally send the voluminous orders by Air Freight and not by Registered Air mail. The advantages of doing this are:
    1- The packages are received by the customer much sooner than registered air mail.
    2- Customers will get the entire of their orders at the same time.
    3- It's much safer than the registered air mail.

    -It's very important that the packages shipped via Air Freight, arrive to the nearest city which has a customs department. Any charges relevant to releasing the packages through the customs are on the customer side and we accept no responsibility on this matter.
  • The Shipping via Air Freight will be done by Airlines. There is an Air Waybill as a receipt of this method.
  • If there is a problem with receiving the order, we will check the matter from our side (Iranian Post Office) and also, customer should check from his side. We will do our best but, It may takes some months! We will be unable to respond to any shipping related enquiries within this period. Therefore customer should be patient so that the problem would be solved by the Post Offices. 

  • Payments:

  • All of the Prices are in US Dollars.
    As your satisfaction is first for us, therefore there are several methods for paying by customers:
  • 1-Credit Card. If a customer chooses to pay by his/her Credit Card, then we will send them a link for Credit Card Processing on a Secure Server. (We are under Contract with "Ravand Cyber Tech: OCISA" company to Process Online Orders by Credit Card.)
  • 2- Wire Transfer. If a customer would like to pay by wire transferring, we will send them our Bank details and Bank SWIFT.
  • 3- Money Order. The payment may be made by Money Order. We are under Contract with "ZTransfer Inc." to Process Online Orders by Money Order. All of the process are done through this reliable Canadian company.
  • 4- Personal Checks. The payment may be made by Personal Checks. We are under Contract with "ZTransfer Inc." to Process Online Orders by Personal Checks. All of the process are done through this reliable Canadian company.
  • 5- Iranian Checks. This method is available in Iran. Any customer can pay for his/her orders by this method.
  • 6- If any member of your family lives in Iran, they are able to pay for your order directly.  

 

  • ACKNOWLEDGMENT The Terms of Use, including all documents referenced herein, represents the entire understanding between you and we regarding your relationship with us and supersedes any prior statements or representations. YOU AGREE TO BE BOUND BY THE TERMS OF USE BY USING THIS WEB SITE. The aforementioned Terms of Use are subject to change.

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